Terms & Conditions

1 Who we are and how to contact us

1.1 www.joshwoodcolour.com (the “Site”) is a site operated by JW Coloursystem Limited (a company registered in England and Wales under registration number 10619996 whose registered address is 6 Lansdowne Mews, London, London, England, W11 3AN) and its subsidiaries (“we” or “us”).

1.2 These Terms and Conditions apply to the use of the Site and the purchase of goods by you. If you purchase goods via the Site, they will be purchased from JW Digital Colour Ltd (a company registered in England and Wales under registration number 10652738 whose registered address is 6 Lansdowne Mews, London, London, England, W11 3AN), a subsidiary of JW Coloursystem Limited.

1.3 To contact us, please email help@joshwoodcolour.com.

2 By using the Site you accept these terms

These are the terms on which you may use the Site and on which we sell all goods to you and by ordering any of these goods you agree to be bound by these Terms and Conditions, our Privacy Policy and any other rules posted from time to time on our website (collectively referred to as “TOS”).

3 We may make changes to these TOS

We may modify the TOS from time to time. Please read the TOS and check back often. If you do not agree to any change to the TOS then you must immediately stop using the Site. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.

4 We may suspend or withdraw our site

4.1 The Site is made available free of charge.

4.2 We do not guarantee that the Site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of the Site for business and operational reasons. Where appropriate, we will try to give you reasonable notice of any suspension or withdrawal.

4.3 You are also responsible for ensuring that all persons who access the Site through your internet connection are aware of the TOS and that they comply with them.

5 Eligibility to purchase

5.1 We reserve the right, but are not obligated, to limit the sales of our products to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products that we offer. You agree not to use the Site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

5.2 To make purchases on the Site you will be required to provide your personal details. In particular, your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the information provided. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

5.3 Please refer to our Privacy Policy for information about how we use your data.

6 Orders

6.1 All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

6.2 We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment or that the item ordered is out of stock. We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion.

6.3 We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

6.4 We will not be liable to you or any third party by reason of our withdrawing any product from the Site whether or not that product has been sold, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

7 Products

The images of the products on the Site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products, or the end result the product will achieve. Your product may vary slightly from those images. The packaging of the product may vary from that shown in images on our website.

8 Pricing

Prices shown on the Site are in GBP and are inclusive of VAT at the applicable rate. We take all reasonable care to ensure that the price of the product advised to you is correct. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. If we discover an error in the pricing of a product in your order, we will let you know as soon as possible. If you order a product that is priced incorrectly for any reason, we will email or telephone you to inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled. If you have already paid for the goods, we shall refund the full amount as soon as we are able. In the event that products are recalled in transit, we will process your refund once the products have been returned to us. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.

9 Payment

We accept Visa, MasterCard, American Express and any other methods which may be clearly advertised on the Site from time to time. Payment will be debited and cleared from your account upon acceptance of your order by us. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us we will not be liable for any delay or non-delivery.

10 Promotion and referral codes

Promotion and referral codes are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other promotion code or offers, and must be redeemed by the date published, if provided. We may remove or cancel any promotion code or offers at any time without notice.

11 Delivery

11.1 The costs and estimated delivery timelines will be displayed to you on the Site.

11.2 If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

11.3 If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.

11.4 A product will be your responsibility from the time we deliver the product to the address you gave us. You own a product once we have received payment in full.

12 Consumer rights, cancellations and returns

12.1 You have certain rights under the law. In England these include:

12.1.1 that any products you order through this Site will be of satisfactory quality, fit for their intended purpose, and will conform to any description given on this Site;

12.1.2 certain remedies if a product is defective; and

12.1.3 a right to cancel any order for a product within 14 days after the date of receipt of the product and receive a full refund even if it is not defective.

12.2 Nothing in the TOS is intended to affect these rights. For more information about your rights contact your local Citizens Advice Bureau or Trading Standards Bureau.

12.3 You have the right to cancel your order with us for any reason by returning it to us within 30 days of receipt. If you wish to cancel your order before you have received the goods please inform us by email (stating your intention to cancel and all details of your order) to hello@joshwoodcolour.com.

12.4 To exercise the right to cancel, you must return the cancelled orders (all products to be returned must be unopened and unused) to: Josh Wood Colour, C/O Fusion 3PL, Block 7, Units 1,2,3 Vestry Road, Sevenoaks, Kent, TN14 5EL not later than 30 days from the day on which the product was delivered to you.

12.5 Your rights to cancel or return orders do not apply to products which you have opened or used unless they are faulty.

12.6 If you are returning or cancelling your order in accordance with these TOS, we will issue you with a full refund excluding the costs of return. We will only pay the costs of return if the products are faulty or misdescribed. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

12.7 We will make the reimbursement by the method you used for payment without undue delay, and not later than:

(i) 14 days after the day we receive back from you any of the goods supplied; or

(ii) (if earlier) 14 days after the day you provide us with evidence that the goods have been returned; or

(iii) if no goods were supplied, 14 days after the day on which we are informed about your cancellation.

12.8 In the event that we have sent goods to you and you have cancelled your order, we may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent the goods back, whichever is the earliest.

13 Limits on our liability

13.1 The content on the Site is provided for general information only. It is not intended to amount to advice on which you should rely. For the avoidance of doubt, this includes any recommendations made via the “Digital Consultation”. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on the Site.

13.2 Although we make reasonable efforts to update the information on the Site, we make no representations, warranties or guarantees, whether express or implied, that the content on the Site is accurate, complete or up to date.

13.3 Nothing in the TOS is intended to affect your rights under the law. If we breach the TOS we shall only be liable for losses which are direct losses and a reasonably foreseeable consequence of such a breach. Losses are foreseeable where, for example, they could be contemplated by you and us at the time of you placing your order, and us despatching your order. We are not responsible for losses not caused by our breach or negligence, indirect losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us (for example, loss of profits or loss of opportunity). We are also not responsible for failure to meet any of our obligations under the TOS where such failure is due to events beyond our reasonable control.

13.4 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products and for defective products.

14 How you may use material on our site

14.1 We are the owner or the licensee of all intellectual property rights in the Site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

14.2 You may print off one copy, and may download extracts, of any page(s) from the Site for your personal use and you may draw the attention of others within your organisation to content posted on the Site.

14.3 You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

14.4 Our status (and that of any identified contributors) as the authors of content on the Site must always be acknowledged.

14.5 You must not use any part of the content on the Site for commercial purposes without obtaining a licence to do so from us or our licensors.

14.6 If you print off, copy or download any part of the Site in breach of the TOS, your right to use the Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

15 We are not responsible for websites we link to

15.1 Where the Site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

15.2 We have no control over the contents of those sites or resources.

16 We are not responsible for viruses and you must not introduce them

16.1 We do not guarantee that the Site will be secure or free from bugs or viruses.

16.2 You are responsible for configuring your information technology, computer programmes and platform to access the Site. You should use your own virus protection software.

16.3 You must not misuse the Site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Site, the server on which the Site is stored or any server, computer or database connected to the Site. You must not attack the Site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Site will cease immediately.

17 Rules about linking to the Site

17.1 You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

17.2 You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

17.3 You must not establish a link to the Site in any website that is not owned by you.

17.4 The Site must not be framed on any other site, nor may you create a link to any part of the Site other than the home page.

17.5 We reserve the right to withdraw linking permission without notice.

17.6 If you wish to link to or make any use of content on the Site other than that set out above, please contact help@joshwoodcolour.com.

18 Our trade marks are registered

JOSH WOOD and SHADE SHOTS are trade marks of Josh Wood Holdings Limited. You are not permitted to use them without our approval, unless they are part of material you are using as permitted under the “How you may use material on the Site” section of these TOS.

19 Other important terms

19.1 Even if we delay in enforcing these TOS, we can still enforce them later. If we do not insist immediately that you do anything you are required to under these TOS, or if we delay in taking steps against you in respect of you breaking the TOS, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

19.2 This contract is between you and us. No other person shall have any rights to enforce any of its terms.

19.3 Each of the paragraphs of the TOS operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

19.4 You acknowledge and agree that no joint venture, partnership, employment, or agency relationship exists between you and us as a result of the TOS or your use of this Site. You agree that you may not and will not hold yourself out as a representative, agent, or employee of ours, and we shall not be liable for any representation, act, or omission on your part.

20 Complaints

If you have a complaint about us, email hello@joshwoodcolour.com giving full details including date of purchase and order reference number where applicable and your full name and address and contact details.

21 Governing Law

The TOS together with all our policies and procedures will be governed by and construed in accordance to the English law and the relevant courts of England and Wales will have exclusive jurisdiction.


Josh Wood Colour’s ‘Refer a Friend’ Promotion

1 The Promoter

JW Digital Colour Ltd (a company registered in England and Wales under registration number 10652738 whose registered address is 6 Lansdowne Mews, London, London, England, W11 3AN), a subsidiary of JW Coloursystem Limited (the “Promoter” or “We”) will use the services of REFER TECH LTD, a company registered in England and Wales under company number 13068177 with a registered office at 76b Greenwood Road, London, England, E8 1NE to deliver the Refer a Friend platform to customers. Their terms & conditions apply to your use of the Refer a Friend Platform and can be found at https://www.refer.tech/terms-and-conditions.

2 The Promotion

Have the chance for you (“Referrer”) and a friend who makes their first online purchase on www.joshwoodcolour.com (“Friend”) to benefit from the Refer a Friend offer advertised on www.joshwoodcolour.com at the time of the referral (“Offer”) by way of a promotional code (“Promo Code”) or similar (“the Promotion”).

3 Qualifying Conditions

To participate in the Refer A Friend Promotion, simply enter your email address in the “Refer a Friend” offer box. and click “Continue”. You will then have the opportunity to share a Promo Code with a friend via email, Facebook, WhatsApp, SMS or via a Link. The Promo Code can be shared as long as the referral campaign is valid.

Promo Codes will be cumulative, so if multiple qualifying referrals are made, multiple Promo Codes will be delivered to the Referrer, subject to the following limits:

a Referrer may not redeem more than

(i) 2 Promo Codes within any 24 hour period;

(ii) 4 within 1 month

In order for the Friend to qualify for the Promo Code and receive the Refer a Friend Promotion that person must:

- Be a new customer (e.g. they cannot have an existing account or have purchased any items already from joshwoodcolour.com under an alternate email address at any time);

- Open the message or link sent to them by the Referrer to obtain the Promo Code;

- Make a purchase on the Website for any products available on joshwoodcolour.com website

Once the Friend has made a purchase, the Referrer will receive their own Promo Code by email for the Refer A Friend Promotion. In order for the Referrer to use the Promo Code they must also redeem the Promo Code before it expires (within 90 days of receipt).

4 Eligibility

You must be aged 18 or over to enter the Promotion.

The Promotion is open to residents of the United Kingdom only.

You acknowledge that all of the information you have or will provide as part of the Promotion is true and accurate, to the best of your knowledge; and

You agree to adhere to ReferTech’s terms and Conditions (https://www.refer.tech/terms-and-conditions) and You acknowledge ReferTech’s Privacy Policy (https://www.refer.tech/privacy-policy).

When you send a communication to a Referred Friend, you confirm that:

- any such Referred Friend is personally known to you;

- you have, where reasonably practical, obtained the consent of the Referred Friend before contacting them;

- you understand that you are the sender of all communications under the Services, and you should comply with all applicable laws in relation to the sending of electronic communications; and

- you will not enter or otherwise use information of any third party or Referred Friend in order to use the Services for any bulk email distribution, distribution to strangers, or any other promotion of a personal link in a manner that would constitute or appear to constitute (in ReferTech’s sole discretion) unsolicited commercial email or "spam".

The following groups are excluded from participating:

(a) employees of the Promoter and its associated companies or group companies;

(b) anyone professionally associated with the Promotion, including employees of Josh Wood Colour stockists and retailers.

In entering the Promotion, participants confirm that they are eligible to do so. The Promoter may require entrants to provide proof of such eligibility. By entering the Promotion, all participants warrant that all information submitted by them is true and accurate.

5 Further Referral Terms

The Refer A Friend Promotion is not valid in conjunction with

(i) other offers or promo codes

(ii) bundle products/gifts that already have a discount applied

(iii) products that are already discounted or on offer

(iv) auto-delivery service.

Referring customers may only earn one Promo Code per referred person.

The Friend’s reward cannot be claimed by the same person making the referral.

Any misuse of this offer, as determined by us in our sole discretion, may result in the invalidation of the Referrer’s Promo Code and the Friend’s Promo Code, as well as both parties being disqualified from participating in this or future promotions.

Promo Codes cannot be applied to previous purchases, and are not redeemable for cash.

This Refer A Friend Promotion is subject to modification or termination at any time without notice in our sole discretion.

Bulk email distribution, distribution to strangers, or any other promotion of a personal link in a manner that would constitute or appear to constitute unsolicited commercial email or spam in Promoter’s sole discretion is expressly prohibited and may be grounds for immediate termination of the Referrer's account and deactivation of the personal link.

By entering, all participants will be deemed to have read, accepted and be bound by these terms and conditions, any other requirements set out in the promotional material for the Promotion (in the event of a conflict, the requirements set out in the promotional material will take precedence), as well as all applicable laws and regulations, including without limitation those governing copyright, content, defamation, privacy, publicity and the access or use of others’ computer or communication systems.

The Promoter reserves the right at its sole discretion to disqualify from further participation in the Promotion any individual it has reason to believe is tampering with the operation of the Promotion, or to be acting in any manner deemed by the Promoter to be in violation of these terms and conditions, relevant laws and/or regulations and/or third party rights.


Josh Wood Colour Auto-delivery Service Terms

These terms and conditions (“the Terms”) apply to your participation in the Josh Wood Colour Auto-delivery Service (“the Auto-delivery Service”) available via www.joshwoodcolour.com (“the Website”) and are between you and JW Digital Colour Limited and/or its affiliates ("Us" or "We"). Please note that your use of the Website and purchase of products via the Auto-delivery Service are also governed by our website terms and conditions (save where varied by these Terms), as may be modified from time to time. By placing an order through the Auto-delivery Service, you confirm your acceptance of these Terms. Please also see our privacy policy and cookie policy for information on how we use your personal data and cookies.


Our Auto-delivery Service offers the ability to receive regularly scheduled deliveries of Auto-delivery Service Products (and in some cases a discount on the then-current purchase price) on the Website. The Auto-delivery Service benefits identified on the product description page for each Auto-delivery Service Product form part of these Terms.

Auto-delivery Service Products

Only selected products sold on our website are available to purchase through the Auto-delivery Service ("Auto-delivery Service Products"). Auto-delivery Service Products are identified as such on their product description page. The selection of Auto-delivery Service Products may change from time to time.

Your Auto-delivery service is personal to you and you may not assign or transfer your Auto-delivery or any of the benefits associated with the Auto-delivery Service to any third party. You may only use the Auto-delivery Service for your personal use. You may not use the Auto-delivery Service to purchase products for business use or for resale purposes.

Ordering Process and Product Availability

Once you have subscribed to regular deliveries for Auto-delivery Service Products, products will be ordered and delivered automatically at the delivery frequency chosen by you at the time of Auto-delivery without any further action required by you.

Some Auto-delivery and product details (including price, discount and availability) may change over time. Each Auto-delivery Service order will be subject to the then applicable Auto-delivery and product details.

Before each Auto-delivery Service order is despatched to you, you will receive an order confirmation message including order details and instructions for cancelling or modifying your order if you wish to do so ("Order Confirmation"). You will also be sent an e-mail at the address associated with your account confirming to you that we have despatched the Auto-delivery Service Product to you ("despatch Confirmation").

Each Auto-delivery Service order constitutes a separate offer from you to purchase an Auto-delivery Service Product. The contract of sale for each Auto-delivery Service Product is concluded when the product is despatched to you and you receive a despatch Confirmation.

If any Auto-delivery Service Product is not available on the date it is scheduled to be despatched to you, you will be notified of the delay and we will attempt to fulfil the order within two weeks of the original despatch date. If the Auto-delivery Service Product becomes available during that two week period, it will be despatched to you without any further action required by you. Delay due to non-availability of any Auto-delivery Service Product will not affect the Auto-delivery Service discount applicable to any other Auto-delivery Service auto-deliveries you may have or to future orders for the same Auto-delivery Service Auto-delivery.

If any Auto-delivery Service Product is no longer available for Auto-delivery Service, your Auto-delivery may be changed to a suitable replacement. You will be notified of this change. If you do not wish to continue with your Auto-delivery for a replacement product, you may cancel your Auto-delivery.

If you wish to return an Auto-delivery Service Product, please see our returns policy.

Price, Payment and Renewal

For each Auto-delivery Service order you will be charged the price (including VAT where appropriate) of each Auto-delivery Service Product on the day your Auto-delivery Service order is processed, as detailed in the Order Confirmation, less any applicable Auto-delivery Service discount.

The Auto-delivery Service discount you receive will be the discount applicable to your Auto-delivery Service Products at the time your order is processed, as detailed in the Order Confirmation. Temporary discounts and time limited or special offers only apply to Auto-delivery Service orders placed while that discount or offer is available.

Your Auto-delivery Service Auto-delivery(s) continue until cancelled. The price of each Auto-delivery Service order will be charged to the payment method used to create your auto-delivery. If we are unable to complete your Auto-delivery Service order using the payment method you used to create your Auto-delivery or otherwise indicated by you, you authorise us to update your Auto-delivery with another payment method we have on record for you and to charge that payment method for your Auto-delivery Service orders. If we do not have another payment method on record for you or are unable to charge any payment method we have on record for you for your Auto-delivery Service orders, your Auto-delivery Service will be cancelled.

Cancellation or Modification of an Auto-delivery Service

You may modify or cancel your Auto-delivery Services at any time but this will not affect Auto-delivery Service orders which are due for order within 2 working days or for which you have already received Despatch Confirmation. Details on how to cancel your Auto-delivery(s) can be found on our website or by contacting expert@joshwoodcolour.com .

We retain the right to cancel your auto-deliveries at any time and you will be notified of this.

If your Auto-delivery is cancelled by you or us you will only be charged for Auto-delivery Service orders for which you have already received an order / Despatch Confirmation and no further Auto-delivery Service orders for that Auto-delivery Service Product will be placed.

Cancellation of an Auto-delivery for any reason might decrease the discounts applicable to your remaining auto-deliveries. You can check the Auto-delivery Service discount applied to your current auto-deliveries from your account.

If you reactivate an Auto-delivery Service that you previously cancelled, the discount applicable to your reactivated Auto-delivery may not be the same discount that was in effect prior to cancellation. The new discount will be applied to your future orders of that Auto-delivery Service.

If any problems arise with your delivery address, Josh Wood Colour account or payment method, which we are unable to address, we will notify you via e-mail using the e-mail address associated with your Auto-delivery and your Auto-delivery Service(s) will be automatically placed on hold. No additional Auto-delivery Service orders will be processed or despatched until the problem is resolved.


We may change these Terms at any time by posting the revised terms on the Website. Your continued participation in the Auto-delivery Service constitutes your acceptance of those changes. If you do not agree to any changes to these Terms, you must cancel your Auto-delivery Service(s). Details on how to cancel your auto-deliveries can be found here.


Free Gifts

1. From time to time we may offer free gift promotions on the Website.

2. Where a free gift is offered subject to a minimum spend requirement, VAT and supplementary charges (such as delivery, gift wrap or postage & packing) may still be payable and shall not count towards a minimum spending requirement.

3. If you qualify for a free gift by satisfying a minimum spend threshold and you decide to return some of the goods purchased (and not the free gift) and therefore reducing your order value below the minimum spend threshold, we reserve the right to charge full retail price for the free gift. This amount will be deducted from any refund due back to you for the returned items.

4. Similarly, where a free gift is offered subject to the purchase of a specified item, if you decide to return the specified item, you will need to return (at your cost) the free gift to receive a credit or refund otherwise we reserve the right to charge full retail price for the free gift and deduct this amount from any refund due back to you.

5. Gifts are limited to one per customer per week unless otherwise stated. Only one gift can be claimed with each order. We reserve the right to substitute with a product of equal or greater value in the event that stock of a selected gift item becomes unavailable.

6. Where possible free gifts earned will be dispatched with your order. If that is not possible we aim to deliver your free gift within 28 working days of you placing your order.

7. Unless otherwise stated, free gift offers do not apply to auto-delivery orders and only apply for orders for UK delivery.


Mobile Message Service Terms and Conditions

The Josh Wood Colour mobile message service (the "Service") is operated by JW Digital Colour Limited (“Josh Wood Colour”, “we”, or “us”).

Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”).

We may modify or cancel the Service or any of its features without notice.

To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your mobile service provider (the company that bills you for your mobile calls and texts). Message and data rates may apply.

Text messages may be sent using an automatic telephone dialling system or other technology.

Your consent to receive autodialed marketing text messages is not required as a condition of purchasing any goods or services.

If you have opted in, the Service provides updates, alerts, and information (e.g. order updates, account alerts, etc.), promotions, specials, and other marketing offers (e.g. cart reminders) from Josh Wood Colour via text messages through your mobile service to the mobile number you provided. Message frequency varies.

Click the unsubscribe link in any text message to cancel at any time. You'll receive a one-time opt-out confirmation text message. If you have subscribed to other Josh Wood Colour mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

We may change the telephone number we use to operate the Service at any time and will notify you of these changes.

The mobile service providers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. You agree to maintain accurate, complete, and up-to-date information with us related to your receipt of messages. 

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.


Online Gift Card Terms

Online Gift Cards have no additional processing fees and are valid up to 1 year after purchase.
Online Gift Cards are non refundable.
Online Gift Cards can only be redeemed at joshwoodcolour.com and cannot be redeemed to purchase services at the Josh Wood Atelier. We offer separate Atelier Gift Cards to be redeemed at the Atelier. 

To check your current Online Gift Card Balance please contact expert@joshwoodcolour.com


Salon Gift Card Terms

Salon Gift Cards have no additional processing fees and are valid up to 1 year after purchase.
Salon Gift Cards are non refundable.
Salon Gift Cards can only be redeemed at Josh Wood Colour Atelier, 6 Lansdowne Mews, London, W11 3AN.

Salon Gift Cards cannot be redeemed to purchase Josh Wood Colour products online. Separate Online Gift Cards are available to be used for products sold on our website.

Salon Gift Card users who are new colour clients to the Atelier, are required to book a free 15-minute Consultation & Patch Test 48 hours prior to their colour service.

Salon Gift Cards are excluded from any promotions run at the Atelier.
To check your current Salon Gift Card Balance please contact reservations@joshwoodcolour.com.


Updated September 25th 2023

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