Privacy Policy

JW Coloursystem Limited and its subsidiaries ("We") are committed to protecting and respecting your privacy.

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.


You have certain rights in relation to your personal data.

1.1 Your rights in connection with personal information

Under certain circumstances, by law you have the right to:

  • Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
  • Request access to the personal information we hold about you.
  • Request correction of the personal information that we hold about you.
  • Request erasure of your personal information.
  • Request the restriction of processing of your personal information.
  • Request the transfer of your personal information to another party in a commonly used form.


If you want to exercise any of these rights then please contact us using the details at section 11. The various rights are not absolute and each is subject to certain exceptions or qualifications. For example, if you wish to withdraw your consent or object to processing, we may need to discuss with you whether our use of your data needs to continue for other lawful purposes, such as fulfilment of a legal or contractual requirement.

1.2 Your duty to inform us of changes

It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your relationship with us.

1.3 Fees

You will not have to pay a fee to access your personal information (or to exercise any of the other rights). In some cases, we may charge a reasonable fee if your request for access is clearly unfounded or excessive, or if you request multiple copies of the information. Alternatively, we may refuse to comply with the request in such circumstances.

1.4 What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.

1.5 Right to complain

If you wish to request further information about any of the above rights, or if you are unhappy with how we have handled your information, contact us (see section 11 for contact details).

If you are not satisfied with our response to your complaint or believe our processing of your information does not comply with data protection law, you can make a complaint to the Information Commissioner’s Office: or 0303 123 1113.


We will collect and process the following data about you:

2.1 Information you give us

This is information about you that you give us by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use our site, purchase our products, subscribe to our service, enter a competition, promotion or survey, and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, personal description and photograph as well as payment details (if you are purchasing a product from us).

2.2 Information we collect about you

Like most websites, our servers use log files to list requests made by you to the server. We use log files to store information such as internet protocol addresses, browser type, internet service provider, visited pages, date and time used and gather broad demographic information for aggregate use. This information is not linked to any personally identifiable information.


3.1 Our website uses cookies to distinguish you from other users of our website.

We use cookies to customise content, to analyse our traffic, to provide social media features and personalise ads. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you've provided to them or that they've collected from your use of their services. For more information on our use of cookies please click here.

This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. These cookies do not collect personal information. We do not combine the information collected through cookies with other personal information to further identify you. By continuing to browse the site, you are agreeing to our use of cookies.

3.2 You can block cookies by activating the setting on your browser that allows you to refuse all or some cookies.

When you first visit our site using a new browser, or if you visit in private browsing mode, we will provide you with a cookies permission banner seeking your consent to the use of cookies as required by law. From this banner you will be able to access our cookies management tool. By clicking OK or clicking through to any part of the site, we will start to manage your visit using cookies.

However, if you block all cookies (including essential cookies) you may not be able to access all or parts of our site.


We use information held about you in the following ways:

4.1 Information you give to us

We will use this information:

4.1.1 to provide you with service-essential information at the e-mail address you have provided to us. These messages are strictly limited to communication necessary to purchase our products or use our services.

4.1.2 to provide you information about other goods and services we offer where you have opted in to receive this.

4.1.3 to notify you about changes to our service;

4.1.4 to ensure that content from our site is presented in the most effective manner for you and for your computer.

4.1.5 to fulfil your orders.

4.2 Information we collect about you

We will use this information:

  • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
  • to allow you to participate in interactive features of our service, when you choose to do so;
  • as part of our efforts to keep our site safe and secure;
  • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.


4.3 Information for marketing purposes

We use your information to identify products and service events that we think may be of interest to you.

We will only send you marketing messages where you have consented to such contact.

You have the right to ask us not to not send you marketing messages at any time.

You can do this:

  • by clicking the unsubscribe link in any email you receive;
  • or by contacting us as per the details in section 11.


If you choose to unsubscribe, we will cease to send you such communications as mentioned above.


5.1 We are entitled to use your personal data in the ways set out in this policy in accordance with the following lawful bases:

5.1.1 the use of personal data is necessary for the performance of a contract with you for provision of our products and/or services, or to take steps at your request prior to entering into such a contract;

5.1.2 we have legal obligations that we have to discharge, for example fraud detection and taxation;

5.1.3 the use of your personal data is necessary for our legitimate interests in: ensuring the quality of the products and services we provide to you; collecting information for marketing purposes; communicating with you; and statistical analysis;

5.1.4 you have consented to such use;

5.1.5 to establish, exercise or defend our legal rights for the purposes of legal proceedings.

5.2 If provision of your personal information is a legal or contractual requirement or a requirement necessary to enter into a contract with us, and you choose not to provide it, we may not be able to perform some of the tasks we need to in order to provide certain products or services to you.


6.1 You agree that we have the right to share your personal information with:

6.1.1 Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

6.1.2 Selected third parties including: advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we will provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience; analytics, web developers and search engine providers that assist us in the improvement and optimisation of our site. our subcontractors or providers of various products and services on our behalf e.g. our delivery partners and other intermediaries, in order to fulfil your orders. Your personal information will always be subject to appropriate protections under contract. our data processors. In common with most organisations, some of our functions using your personal information are outsourced to contractors (for example, Cookiebot who manage our cookies consents or our other software providers). Any processing of personal information by these contractors will only be for these carefully defined purposes, and will be adequately and lawfully protected under contract, including requirements of confidentiality and data security.

6.2 We will disclose your personal information to third parties:

6.2.1 In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.

6.2.2 If JW Coloursystem Limited, any of its subsidiaries or substantially all of any of their assets are acquired by a third party, in which case personal data held by them about their customers will be one of the transferred assets.

6.2.3 If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of JW Coloursystem Limited or its subsidiaries, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

6.3 Any transfer of data outside the EU/EEA is made in line with data protection laws.  We employ appropriate safeguards for international transfers of personal data. For more information of the safeguards we use, please contact us.


7.1 All information you provide to us is stored on our secure servers.

7.2 We employ appropriate technical and organisational security measures to help protect your personal data against loss and to guard against access by unauthorised persons. We regularly review our security policies and procedures to ensure our systems are secure and protected.

7.3 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.


8.1 Your personal data will be saved for the specified purposes mentioned above for as long as necessary for that purpose. When determining the relevant retention periods, we will take into account factors including:

  • statute of limitations under applicable law(s);
  • (potential) disputes; and
  • guidelines issued by relevant supervisory authorities


Our site contains links to other sites. We are not responsible for the terms of use or privacy practices of these other sites. Use of those sites is governed by their own terms and policies.


Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.


Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to; or via post to Josh Wood Colour, 6 Lansdowne mews, London, W11 3AN.


The Josh Wood Colour mobile message service (the "Service") is operated by Josh Wood Colour ltd (“ Josh Wood Colour ”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.

Text messages may be sent using an automatic telephone dialling system or other technology. Your consent to receive autodialed marketing text messages is not required as a condition of purchasing any goods or services. If you have opted in, the Service provides updates, alerts, and information (e.g., order updates, account alerts, etc.), promotions, specials, and other marketing offers (e.g., cart reminders) from Josh Wood Colour via text messages through your wireless provider to the mobile number you provided. Message frequency varies. Click the unsubscribe link in any text message to cancel at any time. You'll receive a one-time opt-out confirmation text message. If you have subscribed to other Josh Wood Colour mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

We may change the telephone number we use to operate the Service at any time and will notify you of these changes.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. You agree to maintain accurate, complete, and up-to-date information with us related to your receipt of messages. 

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.


Privacy Policy last updated on 02/12/2019

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