Return & Exchanges
Feel confident shopping at Josh Wood Colour with our 100% Money Back Guarantee.
We want you to love our products. If you don’t for any reason, we accept returns and exchange requests within 30 days of purchase. To process a returns request please contact us at [email protected] stating your order number and what products you would like to return. Please also advise why you would like to return them. If any products in your order arrive damaged or faulty please send photos with your email so we can investigate further.
Didn't find your perfect shade?
Our video consultation team is happy to help you find your perfect routine customized to your unique hair colour and type. Reach out to our Client Delight Team at [email protected] or take a free consultation and we'll help you find the right shade and exchange or refund products for you within 30 days.
What’s our return and exchange policy?
You have 30 days from purchase to return your items.
Returns and exchanges exclude parts of sets & bundles, limited edition products which are final sale.
Please note: Returns or exchanges may be limited based on misuse or bulk purchases. Restocking fees may apply. Shipping charges are non-refundable. Learn more about our terms and conditions here.
Don’t take our word for it
Don’t take our word for it
“Excellent customer service following a query I had. I also ordered the wrong product - my error - from three purchases and needed to return one item. Return was accepted with no problems at all. Very caring company. Thank you.” — M. Smith
“Josh Wood were excellent & gave me a full refund even though there was nothing wrong with the product.” — Ann T.
“The company contacted me and gave a full refund. I then had a video consultation and the company are sending me a new product to try. Excellent customer service in fact the best I have ever received from any company. ” — Sylvia M.